Return & Refund Policy

This Return and Refund Policy governs all financial transactions between AITechGen Technologies ("we", "our", "us") and our clients ("you", "client") for AI development services, consulting engagements, training workshops, and related deliverables.

Because we provide custom AI and technology services — not physical products — the concept of a "return" does not apply in the traditional sense. Instead, this policy focuses on project cancellations, milestone disputes, and refund eligibility based on the stage of work at the time of cancellation.

AITechGen Technologies provides the following categories of services, each of which has specific refund considerations:

• Fixed-Price Projects: AI development with a defined scope, delivered across agreed milestones (e.g., ML model, NLP chatbot, Computer Vision solution).
• Monthly Retainer Plans: Ongoing AI development, maintenance, and support billed monthly.
• Training & Workshops: Instructor-led AI training sessions for client teams.
• Consulting & Strategy Sessions: One-time or recurring AI advisory sessions.
• Add-On Services: Dashboard development, data audits, multi-language NLP, extended support.

All services are delivered by our expert team, and time invested in your project — even partially — represents real, irreversible effort. This is why our policy differentiates between completed and not-yet-started work.

Either party may cancel a project or retainer engagement as follows:

A refund may be issued under the following qualifying conditions:

• The project is cancelled before the relevant milestone work has commenced
• AITechGen Technologies fails to deliver a milestone within the agreed timeline by more than 14 business days without prior written notice or approval from the client
• The final delivered solution materially fails to meet the agreed specifications documented in the signed Statement of Work (SOW)
• Duplicate payment was made by the client due to a technical error
• A retainer plan is cancelled with proper 30-day notice before the next billing cycle begins

The following are explicitly non-refundable under all circumstances:

• Completed & Delivered Milestones: Any work that has been completed and delivered to the client, regardless of whether the client has reviewed or used it.
• Consultation & Strategy Sessions: One-time advisory or consulting calls that have taken place are fully non-refundable.
• Training Workshops (Attended): Training sessions that have been conducted are non-refundable, even if the client was not satisfied with the outcome.
• Third-Party Costs: Any costs incurred on your behalf for cloud services, API usage, data acquisition, or other third-party tools are non-refundable.
• Advance Payment Processing Fee: The 5% administrative processing fee is non-refundable in all cases.
• Scope Change Requests: Work done for approved scope changes or additions, even if later cancelled, is non-refundable.
• Delays Caused by Client: If project delays are caused by the client's failure to provide data, approvals, or feedback on time, resulting costs are non-refundable.

Use the table below to quickly understand refund eligibility for common situations:

If you believe you are eligible for a refund, follow these steps:

For clients on monthly AI Retainer plans, the following specific rules apply:

• Minimum Commitment: All retainer plans require a minimum engagement of 3 months. The first 3 months are non-cancellable unless AITechGen Technologies fails to deliver as agreed.
• Cancellation After Minimum Period: After the minimum term, you may cancel by giving 30 days' written notice before your next billing date.
• Mid-Month Cancellation: If you cancel after a billing cycle has begun, the full month's fee is due and non-refundable. You will receive full service for the remainder of that month.
• Unused Hours: Any unused hours or deliverables within a retainer month do not carry over to the next month and are not refundable.
• Upgrade / Downgrade: You may upgrade your plan at any time. Downgrading is permitted from the next billing cycle with 14 days' notice.

Add-on services purchased separately (dashboards, audits, training sessions, extended support) follow these rules:

• Training Workshops: Cancellation with more than 5 business days' notice — 50% refund. Cancellation with less than 5 days' notice or post-session — no refund.
• Dashboard Development: Same as project milestones — refundable only for work not yet started.
• Data Security Audit: Non-refundable once the audit process has commenced (access to systems granted).
• Extended Support Plans: Monthly extended support can be cancelled anytime with 14 days' notice. Current month is non-refundable.
• Mobile App Integration: Treated as a project milestone — refundable only for work not yet started.

We aim to resolve all refund disputes amicably and fairly. If you disagree with our refund decision:

• Step 1 — Escalation: Request an escalation review by emailing the same thread with "ESCALATION" in the subject. A senior manager will review your case independently within 5 business days.
• Step 2 — Mediation: If still unresolved, both parties agree to attempt resolution through a neutral mediator before pursuing legal action.
• Step 3 — Legal Proceedings: Any unresolved disputes shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka, India, under the laws of India.

For all refund requests, cancellations, or policy queries, please contact us using the details below: